A hybrid dialogue strategy for speech-enabled mobile commerce

Designing a dialogue strategy for speech-enabled mobile commerce is a significant challenge due to the context. This paper introduces a hybrid dialogue strategy to overcome the inflexibility of application-directed interactions while avoiding the significant recognition difficulty of a full mixed-in...

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Main Authors: Fan, Y., Kendall, E.A.
Format: Conference Proceeding
Language:English
Subjects:
Business
Cities and towns
Computer networks
Control systems
Decision trees
Mobile computing
Natural languages
Speech
Standards development
Testing
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Kendall, E.A.
description Designing a dialogue strategy for speech-enabled mobile commerce is a significant challenge due to the context. This paper introduces a hybrid dialogue strategy to overcome the inflexibility of application-directed interactions while avoiding the significant recognition difficulty of a full mixed-initiative style. The system uses N-gram grammars to govern the recognition at the request segment of a dialogue, and employs an application-directed strategy at the clarification discourse segment. The paper also details generating a corpus for the N-gram grammar through a case-based reasoning approach, and constructing application-directed dialogues with decision trees. Our preliminary testing indicates the strategy is a feasible and effective solution for voice-enabling mobile commerce applications
doi_str_mv 10.1109/ICEBE.2005.6
format conference_proceeding
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source IEEE Electronic Library (IEL) Conference Proceedings
subjects Business
Cities and towns
Computer networks
Control systems
Decision trees
Mobile computing
Natural languages
Speech
Standards development
Testing
title A hybrid dialogue strategy for speech-enabled mobile commerce
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