Business Service Management: The Impact of IT Governance Models on IT Management Policies

The nature of the relationship between the IT function and the lines of business shapes the policies for managing business services. In particular, the selection of lines of authority and financial model for the IT function dictates which business objectives drive the management of competing busines...

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Bibliographic Details
Main Authors: Salle, M., Di-Vitantonio, G.
Format: Conference Proceeding
Language:English
Subjects:
Context-aware services
Decision making
Financial management
Humans
Laboratories
Milling machines
Organizing
Resource management
Service oriented architecture
Shape
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Summary:The nature of the relationship between the IT function and the lines of business shapes the policies for managing business services. In particular, the selection of lines of authority and financial model for the IT function dictates which business objectives drive the management of competing business demands for shared IT resources and services. This paper proposes to model business service management policies in a three-layer hierarchy and studies the impact of IT governance models on those policies. A software embodiment for the management of those policies is also highlighted
DOI:10.1109/SCC.2006.31