Steps toward a science of service systems

The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could pr...

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Bibliographic Details
Published in:Computer (Long Beach, Calif.) Calif.), 2007-01, Vol.40 (1), p.71-77
Main Authors: Spohrer, J., Maglio, P.P., Bailey, J., Gruhl, D.
Format: Article
Language:English
Subjects:
Adjustment
Application software
Applied sciences
Computer science
Control systems
Costs
Economics
Educational institutions
Equations
Exact sciences and technology
General aspects
Government
Information technology
Outsourcing
Packaging
Service industries
Services science
Standardization
Testing
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Description
Summary:The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation
ISSN:0018-9162
1558-0814
DOI:10.1109/MC.2007.33