Enhancing Workflow Automation in Insurance Underwriting Processes with Web Services and Alerts

Underwriting is one of the important processes in insurance operations. The applicant's information, including various kinds of medical information, must be evaluated before the insurance company can decide to accept the application. These activities are usually supported by process automation...

Full description

Saved in:
Bibliographic Details
Main Authors: Lee, R.C.M., Mark, K.P., Chiu, D.K.W.
Format: Conference Proceeding
Language:English
Subjects:
Automation
Biomedical monitoring
Collaboration
Collaborative work
Companies
Costs
Insurance
Protection
Web services
XML
Online Access:Request full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Underwriting is one of the important processes in insurance operations. The applicant's information, including various kinds of medical information, must be evaluated before the insurance company can decide to accept the application. These activities are usually supported by process automation facility. However, the support of exception handling mechanism and the monitoring of turnaround time in those process automation solutions are usually inadequate. This results in a low efficiency of the underwriting operations or even loss of business opportunities. To address the problem, this paper presents an alert-enhanced underwriting system (AUS), which handles the exception events and monitors the turnaround time with the concept of alerts. We further illustrate how Web services facilitate workflow integration and process communications
ISSN:2572-6862
DOI:10.1109/HICSS.2007.208