Toward an Integrated User Requirements Notation Framework and Tool forBusiness Process Management

A number of recent initiatives in both academia and industry have sought to achieve improvements in e- businesses through the utilization of Business Process Management (BPM) methodologies and tools. However there are still some inadequacies that need to be addressed when it comes to achieving align...

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Bibliographic Details
Main Authors: Pourshahid, A., Amyot, D., Peyton, L., Ghanavati, S., Pengfei Chen, Weiss, M., Forster, A.J.
Format: Conference Proceeding
Language:English
Subjects:
Bismuth
Business
Business Process Management
Conference management
Data warehouses
Goal-oriented Modelling
Iterative methods
jUCMNav
Key Performance Indicator
Management information systems
Measurement
Medical services
Monitoring
Quality management
User Requirements Notation
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Summary:A number of recent initiatives in both academia and industry have sought to achieve improvements in e- businesses through the utilization of Business Process Management (BPM) methodologies and tools. However there are still some inadequacies that need to be addressed when it comes to achieving alignment between business goals and business processes. The User Requirements Notation (URN) has some unique features and capabilities beyond what is available in other notations that can help address alignment issues. In this paper, a URN-based framework and its supporting toolset are introduced which provide business process monitoring and performance management capabilities integrated across the BPM lifecycle. The framework extends the URN notation with Key Performance Indicators (KPI) and other concepts to measure, and align processes and goals. A healthcare case study is used to illustrate and evaluate the framework. Early results indicate the feasibility of the approach.
DOI:10.1109/MCETECH.2008.30