A Six Sigma Support Information System: Process Improvement at a Thai University

This paper describes the first project at Phetchburi Rajabhat University, Thailand to use Six Sigma DMAIC and SIPOC to improve and control the quality of their graduates. The paper also reports on an information system designed to fulfill the needs of all users, ensuring that process changes identif...

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Bibliographic Details
Main Authors: Chookittikul, J., Busarathit, S., Chookittikul, W.
Format: Conference Proceeding
Language:English
Subjects:
Business
Computer science education
Control systems
DMAIC
education
Educational institutions
Ethics
Information system
Information systems
Information technology
Mission and Vision
quality
Quality control
Six sigma
Online Access:Request full text
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Summary:This paper describes the first project at Phetchburi Rajabhat University, Thailand to use Six Sigma DMAIC and SIPOC to improve and control the quality of their graduates. The paper also reports on an information system designed to fulfill the needs of all users, ensuring that process changes identified in this project were successfully implemented and well accepted. The way in which this system encourages students, faculty, staff, and administrators within the School to practice the new, improved processes as automatically as possible is discussed. The initial results from this project, which are very positive, are described.
DOI:10.1109/ITNG.2008.212