Information Retrieval in Network Administration

Network administration is a task that requires experience in relating symptoms of network problems with possible causes and corrective actions. We describe the design of a system and more specifically its information retrieval component, which aims to retrieve articles relevant to a given problem ca...

Full description

Saved in:
Bibliographic Details
Main Authors: George, A., Makanju, A., Zincir-Heywood, A.N., Milios, E.E.
Format: Conference Proceeding
Language:English
Subjects:
Communication networks
Computer science
Costs
document clustering
experience management
Information retrieval
Memory
self organising maps
Taxonomy
Technology management
Vocabulary
Web services
Online Access:Request full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Network administration is a task that requires experience in relating symptoms of network problems with possible causes and corrective actions. We describe the design of a system and more specifically its information retrieval component, which aims to retrieve articles relevant to a given problem case from a collection of articles describing previously solved problems and their associated solutions. An article is described by a term vector. We present a methodology for defining the vocabulary and preliminary results for assessing the quality of expert-proposed modifications to the vocabulary. We obtain vocabulary-derived document classes from a self- organising map and assess vocabulary quality using the quality of classification into these classes.
DOI:10.1109/CNSR.2008.78