Information Retrieval in Network Administration

Network administration is a task that requires experience in relating symptoms of network problems with possible causes and corrective actions. We describe the design of a system and more specifically its information retrieval component, which aims to retrieve articles relevant to a given problem ca...

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Main Authors: George, A., Makanju, A., Zincir-Heywood, A.N., Milios, E.E.
Format: Conference Proceeding
Language:English
Subjects:
Communication networks
Computer science
Costs
document clustering
experience management
Information retrieval
Memory
self organising maps
Taxonomy
Technology management
Vocabulary
Web services
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creator George, A.
Makanju, A.
Zincir-Heywood, A.N.
Milios, E.E.
description Network administration is a task that requires experience in relating symptoms of network problems with possible causes and corrective actions. We describe the design of a system and more specifically its information retrieval component, which aims to retrieve articles relevant to a given problem case from a collection of articles describing previously solved problems and their associated solutions. An article is described by a term vector. We present a methodology for defining the vocabulary and preliminary results for assessing the quality of expert-proposed modifications to the vocabulary. We obtain vocabulary-derived document classes from a self- organising map and assess vocabulary quality using the quality of classification into these classes.
doi_str_mv 10.1109/CNSR.2008.78
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ispartof 6th Annual Communication Networks and Services Research Conference (cnsr 2008), 2008, p.561-568
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source IEEE Electronic Library (IEL) Conference Proceedings
subjects Communication networks
Computer science
Costs
document clustering
experience management
Information retrieval
Memory
self organising maps
Taxonomy
Technology management
Vocabulary
Web services
title Information Retrieval in Network Administration
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