Management Model for Producer Service Outsourcing Based on QFD: A Conceptional Framework

In this paper, characters of producer service outsourcing is analyzed, and QFD based management model of producer service outsourcing is proposed in order to have win-win results that applies QFD to deploy customer needs and decision-making factors from different levels to make tactics and to implem...

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Bibliographic Details
Main Authors: Luning Shao, Jianxin You
Format: Conference Proceeding
Language:English
Subjects:
Chemical industry
Companies
Costs
Decision making
Human resource management
Manufacturing
Outsourcing
Quality function deployment
Risk management
Technology management
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Description
Summary:In this paper, characters of producer service outsourcing is analyzed, and QFD based management model of producer service outsourcing is proposed in order to have win-win results that applies QFD to deploy customer needs and decision-making factors from different levels to make tactics and to implement services according to the four elements, and finally establishes process controlling criterions to make sure outsourcing suppliers provide effective and efficient services.
ISSN:2161-9646
DOI:10.1109/WiCom.2008.1978