IT Governance and Process Maturity: A Field Study

An important element of IT governance is the provision of robust IT capability. The concept of process capability maturity provides a useful methodology for the measurement and analysis of the state of IT capability. The COBIT IT Governance framework provides both a measurement methodology and IT pr...

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Bibliographic Details
Main Authors: Debreceny, R., Gray, G.L.
Format: Conference Proceeding
Language:English
Subjects:
Application software
Capability maturity model
Coordinate measuring machines
Customer service
Decision making
Educational institutions
Hardware
Humans
Investments
Robustness
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Summary:An important element of IT governance is the provision of robust IT capability. The concept of process capability maturity provides a useful methodology for the measurement and analysis of the state of IT capability. The COBIT IT Governance framework provides both a measurement methodology and IT process structure that provides a foundation for the measurement of process capability maturity across the lifecycle of IT investment. This study reports the results of a large-scale field study of process maturity in 51 organizations in eight developed and developing countries.
ISSN:1530-1605
2572-6862
DOI:10.1109/HICSS.2009.278