Error Categorization and Analysis in Man-Computer Communication Systems

This paper briefly examines traditional approaches to human reliability and presents a technique which permits the system designer to derive a mutually exclusive and exhaustive set of operator error categories in a man-computer system. These error categories are defined in terms of process failures...

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Bibliographic Details
Published in:IEEE transactions on reliability 1973-08, Vol.R-22 (3), p.135-140
Main Authors: Nawrocki, Leon H., Strub, Michael H., Cecil, Ross M.
Format: Article
Language:English
Subjects:
Computer errors
Computer interfaces
Concurrent computing
Error analysis
Frequency
Humans
Mathematics
Probability
Reliability
System analysis and design
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Description
Summary:This paper briefly examines traditional approaches to human reliability and presents a technique which permits the system designer to derive a mutually exclusive and exhaustive set of operator error categories in a man-computer system. These error categories are defined in terms of process failures and provide the system designer with a qualitative index suitable for determining error causes and consequences. The technique is demonstrated, and the utility of the resulting error categories is evaluated in the context of two studies on a military information processing system. The paper concludes with a brief discussion of detectable and non-detectable errors and a suggestion for determining the impact of errors on ultimate system goals.
ISSN:0018-9529
1558-1721
DOI:10.1109/TR.1973.5215928