Communication-Enabled Business Processes as a Service

The SaaS-market for business process management and service orchestration is growing rapidly, fueled by the capabilities of high bandwidth and 24/7 online access. Additionally, concepts for communication support of the processes are gaining ground to increase flexibility and reduce delays. The paper...

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Bibliographic Details
Main Authors: Rake, J., Holschke, O., Offermann, P., Bub, U.
Format: Conference Proceeding
Language:English
Subjects:
Bandwidth
Business communication
Business Model
Communication-Enabled Business Processes (CEBP)
Companies
Costs
Delay
Economies of scale
Investments
Outsourcing
SaaS technology stack
Service oriented architecture
Software-as-a-Service (SaaS)
Technology management
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Description
Summary:The SaaS-market for business process management and service orchestration is growing rapidly, fueled by the capabilities of high bandwidth and 24/7 online access. Additionally, concepts for communication support of the processes are gaining ground to increase flexibility and reduce delays. The paper introduces the concept of communication-enabled business processes-as-a-service to enable the benefits of CEBP without high costs for initial investment and integration. A novel business model and its technological basis are described to support our concept. The approach promises increased flexibility and cost control for the customer and better economies of scale and a new customer base for the provider.
DOI:10.1109/ICIN.2009.5357084