The link between total quality management and organizational performance in Malaysian automotive industry: The mediating role of ISO/TS16949 efforts

The principal aim of this article is to determine the impact of total quality management (TQM) and ISO/TS16949 efforts on organizational performance of Malaysian automotive industry. Based on theoretical considerations, a model is proposed linking the TQM constructs and ISO/TS16949 efforts to the or...

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Bibliographic Details
Main Authors: Zakuan, N.M., Yusof, S.M., Shaharoun, A.M.
Format: Conference Proceeding
Language:English
Subjects:
Automotive engineering
Equations
Industrial engineering
Industrial relations
ISO
ISO/TS16949 Efforts
Joining processes
Malaysian Automotive Industry
Manufacturing industries
Mediator
Organizational Performance
Performance analysis
Quality management
Total quality management
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Summary:The principal aim of this article is to determine the impact of total quality management (TQM) and ISO/TS16949 efforts on organizational performance of Malaysian automotive industry. Based on theoretical considerations, a model is proposed linking the TQM constructs and ISO/TS16949 efforts to the organizational performance. Exploratory factor analyses and reliability analysis empirically verified and validated the underlying items of TQM, ISO/TS16949 and organizational performance. Structural equation modeling was employed to test the model drawing on a sample of 161 Malaysian automotive industries. Data analysis reveals that, TQM implementations have a strong and positive impact on organizational performance through direct relationship and also through a mediating role of ISO/TS16949 efforts.
ISSN:2157-3611
2157-362X
DOI:10.1109/IEEM.2009.5373312