eGovernment Services Use and Impact through Public Libraries: Preliminary Findings from a National Study of Public Access Computing in Public Libraries

eGovernment services are delivered in many settings, including public libraries, which have increasingly assumed the role of service provider for users of these services. The U.S. IMPACT Studies are examining use patterns and impacts of eGovernment services (among other uses) in populations using li...

Full description

Saved in:
Bibliographic Details
Main Authors: Fisher, K.E., Becker, S., Crandall, M.
Format: Conference Proceeding
Language:English
Subjects:
Educational technology
Electronic commerce
Employment
Government
Hurricanes
Law
Legal factors
Medical services
Software libraries
Web and internet services
Citations: Items that cite this one
Online Access:Request full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by cdi_FETCH-LOGICAL-c135t-37480c8f061e1b0ceb3e881c67c81dbe38b34e5389bf8899165e3c7ab839faaf3
cites
container_end_page 10
container_issue
container_start_page 1
container_title
container_volume
creator Fisher, K.E.
Becker, S.
Crandall, M.
description eGovernment services are delivered in many settings, including public libraries, which have increasingly assumed the role of service provider for users of these services. The U.S. IMPACT Studies are examining use patterns and impacts of eGovernment services (among other uses) in populations using libraries for their primary or secondary means of Internet access. A mixed methods approach-national telephone survey (N¿1130), web survey (N¿45,000), and five field studies (317 interviews)-is providing a comprehensive picture of this activity across the country. Preliminary findings show 22-37% of public access computer or wireless Internet users in public libraries engage in some form of eGovernment use, with evidence that use on behalf of others (LIMB) may extend the impact even further than previously thought. An emergent theme from the case study analysis indicates that a primary use factor may be the trust that users have in the public library setting.
doi_str_mv 10.1109/HICSS.2010.451
format conference_proceeding
fullrecord <record><control><sourceid>ieee_CHZPO</sourceid><recordid>TN_cdi_ieee_primary_5428291</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><ieee_id>5428291</ieee_id><sourcerecordid>5428291</sourcerecordid><originalsourceid>FETCH-LOGICAL-c135t-37480c8f061e1b0ceb3e881c67c81dbe38b34e5389bf8899165e3c7ab839faaf3</originalsourceid><addsrcrecordid>eNplj8tqwzAURNUXNEmz7aYb_YBTXUuy5e6KaR4Q2oCbdZDl60TFloNsB_Il_d0amq66GobhzDCEPAKbAbDkeblKs2wWssELCVdkDCIUQkpg_JqMQhmHQaSi8IZMk1hdMpZEt2QEkrMAIibvybhtvxgLmYBoRL5x0ZzQuxpdRzP0J2uwpdsWqXYFXdVHbTraHXzT7w900-eVNXRtc6-9xfaFbjxWtrZO-zOdW1dYt29p6ZuaavquO9s4XdGs64szbco__tUMGy1Nm_rYdwNBrftX_UDuSl21OL3ohGznb5_pMlh_LFbp6zowwGUX8FgoZlTJIkDImcGco1JgotgoKHLkKucCJVdJXiqVJBBJ5CbWueJJqXXJJ-Tpt9ci4u7obT1c2UkRqjAB_gN0DWzL</addsrcrecordid><sourcetype>Publisher</sourcetype><iscdi>true</iscdi><recordtype>conference_proceeding</recordtype></control><display><type>conference_proceeding</type><title>eGovernment Services Use and Impact through Public Libraries: Preliminary Findings from a National Study of Public Access Computing in Public Libraries</title><source>IEEE Xplore All Conference Series</source><creator>Fisher, K.E. ; Becker, S. ; Crandall, M.</creator><creatorcontrib>Fisher, K.E. ; Becker, S. ; Crandall, M.</creatorcontrib><description>eGovernment services are delivered in many settings, including public libraries, which have increasingly assumed the role of service provider for users of these services. The U.S. IMPACT Studies are examining use patterns and impacts of eGovernment services (among other uses) in populations using libraries for their primary or secondary means of Internet access. A mixed methods approach-national telephone survey (N¿1130), web survey (N¿45,000), and five field studies (317 interviews)-is providing a comprehensive picture of this activity across the country. Preliminary findings show 22-37% of public access computer or wireless Internet users in public libraries engage in some form of eGovernment use, with evidence that use on behalf of others (LIMB) may extend the impact even further than previously thought. An emergent theme from the case study analysis indicates that a primary use factor may be the trust that users have in the public library setting.</description><identifier>ISSN: 1530-1605</identifier><identifier>ISBN: 9781424455096</identifier><identifier>ISBN: 142445509X</identifier><identifier>EISSN: 2572-6862</identifier><identifier>EISBN: 1424455103</identifier><identifier>EISBN: 9781424455102</identifier><identifier>DOI: 10.1109/HICSS.2010.451</identifier><language>eng</language><publisher>IEEE</publisher><subject>Educational technology ; Electronic commerce ; Employment ; Government ; Hurricanes ; Law ; Legal factors ; Medical services ; Software libraries ; Web and internet services</subject><ispartof>2010 43rd Hawaii International Conference on System Sciences, 2010, p.1-10</ispartof><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c135t-37480c8f061e1b0ceb3e881c67c81dbe38b34e5389bf8899165e3c7ab839faaf3</citedby></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://ieeexplore.ieee.org/document/5428291$$EHTML$$P50$$Gieee$$H</linktohtml><link.rule.ids>309,310,780,784,789,790,2058,27925,54555,54920,54932</link.rule.ids><linktorsrc>$$Uhttps://ieeexplore.ieee.org/document/5428291$$EView_record_in_IEEE$$FView_record_in_$$GIEEE</linktorsrc></links><search><creatorcontrib>Fisher, K.E.</creatorcontrib><creatorcontrib>Becker, S.</creatorcontrib><creatorcontrib>Crandall, M.</creatorcontrib><title>eGovernment Services Use and Impact through Public Libraries: Preliminary Findings from a National Study of Public Access Computing in Public Libraries</title><title>2010 43rd Hawaii International Conference on System Sciences</title><addtitle>HICSS</addtitle><description>eGovernment services are delivered in many settings, including public libraries, which have increasingly assumed the role of service provider for users of these services. The U.S. IMPACT Studies are examining use patterns and impacts of eGovernment services (among other uses) in populations using libraries for their primary or secondary means of Internet access. A mixed methods approach-national telephone survey (N¿1130), web survey (N¿45,000), and five field studies (317 interviews)-is providing a comprehensive picture of this activity across the country. Preliminary findings show 22-37% of public access computer or wireless Internet users in public libraries engage in some form of eGovernment use, with evidence that use on behalf of others (LIMB) may extend the impact even further than previously thought. An emergent theme from the case study analysis indicates that a primary use factor may be the trust that users have in the public library setting.</description><subject>Educational technology</subject><subject>Electronic commerce</subject><subject>Employment</subject><subject>Government</subject><subject>Hurricanes</subject><subject>Law</subject><subject>Legal factors</subject><subject>Medical services</subject><subject>Software libraries</subject><subject>Web and internet services</subject><issn>1530-1605</issn><issn>2572-6862</issn><isbn>9781424455096</isbn><isbn>142445509X</isbn><isbn>1424455103</isbn><isbn>9781424455102</isbn><fulltext>true</fulltext><rsrctype>conference_proceeding</rsrctype><creationdate>2010</creationdate><recordtype>conference_proceeding</recordtype><sourceid>6IE</sourceid><recordid>eNplj8tqwzAURNUXNEmz7aYb_YBTXUuy5e6KaR4Q2oCbdZDl60TFloNsB_Il_d0amq66GobhzDCEPAKbAbDkeblKs2wWssELCVdkDCIUQkpg_JqMQhmHQaSi8IZMk1hdMpZEt2QEkrMAIibvybhtvxgLmYBoRL5x0ZzQuxpdRzP0J2uwpdsWqXYFXdVHbTraHXzT7w900-eVNXRtc6-9xfaFbjxWtrZO-zOdW1dYt29p6ZuaavquO9s4XdGs64szbco__tUMGy1Nm_rYdwNBrftX_UDuSl21OL3ohGznb5_pMlh_LFbp6zowwGUX8FgoZlTJIkDImcGco1JgotgoKHLkKucCJVdJXiqVJBBJ5CbWueJJqXXJJ-Tpt9ci4u7obT1c2UkRqjAB_gN0DWzL</recordid><startdate>201001</startdate><enddate>201001</enddate><creator>Fisher, K.E.</creator><creator>Becker, S.</creator><creator>Crandall, M.</creator><general>IEEE</general><scope>6IE</scope><scope>6IL</scope><scope>CBEJK</scope><scope>RIE</scope><scope>RIL</scope></search><sort><creationdate>201001</creationdate><title>eGovernment Services Use and Impact through Public Libraries: Preliminary Findings from a National Study of Public Access Computing in Public Libraries</title><author>Fisher, K.E. ; Becker, S. ; Crandall, M.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c135t-37480c8f061e1b0ceb3e881c67c81dbe38b34e5389bf8899165e3c7ab839faaf3</frbrgroupid><rsrctype>conference_proceedings</rsrctype><prefilter>conference_proceedings</prefilter><language>eng</language><creationdate>2010</creationdate><topic>Educational technology</topic><topic>Electronic commerce</topic><topic>Employment</topic><topic>Government</topic><topic>Hurricanes</topic><topic>Law</topic><topic>Legal factors</topic><topic>Medical services</topic><topic>Software libraries</topic><topic>Web and internet services</topic><toplevel>online_resources</toplevel><creatorcontrib>Fisher, K.E.</creatorcontrib><creatorcontrib>Becker, S.</creatorcontrib><creatorcontrib>Crandall, M.</creatorcontrib><collection>IEEE Electronic Library (IEL) Conference Proceedings</collection><collection>IEEE Proceedings Order Plan All Online (POP All Online) 1998-present by volume</collection><collection>IEEE Xplore All Conference Proceedings</collection><collection>IEEE/IET Electronic Library</collection><collection>IEEE Proceedings Order Plans (POP All) 1998-Present</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>Fisher, K.E.</au><au>Becker, S.</au><au>Crandall, M.</au><format>book</format><genre>proceeding</genre><ristype>CONF</ristype><atitle>eGovernment Services Use and Impact through Public Libraries: Preliminary Findings from a National Study of Public Access Computing in Public Libraries</atitle><btitle>2010 43rd Hawaii International Conference on System Sciences</btitle><stitle>HICSS</stitle><date>2010-01</date><risdate>2010</risdate><spage>1</spage><epage>10</epage><pages>1-10</pages><issn>1530-1605</issn><eissn>2572-6862</eissn><isbn>9781424455096</isbn><isbn>142445509X</isbn><eisbn>1424455103</eisbn><eisbn>9781424455102</eisbn><abstract>eGovernment services are delivered in many settings, including public libraries, which have increasingly assumed the role of service provider for users of these services. The U.S. IMPACT Studies are examining use patterns and impacts of eGovernment services (among other uses) in populations using libraries for their primary or secondary means of Internet access. A mixed methods approach-national telephone survey (N¿1130), web survey (N¿45,000), and five field studies (317 interviews)-is providing a comprehensive picture of this activity across the country. Preliminary findings show 22-37% of public access computer or wireless Internet users in public libraries engage in some form of eGovernment use, with evidence that use on behalf of others (LIMB) may extend the impact even further than previously thought. An emergent theme from the case study analysis indicates that a primary use factor may be the trust that users have in the public library setting.</abstract><pub>IEEE</pub><doi>10.1109/HICSS.2010.451</doi><tpages>10</tpages></addata></record>
fulltext fulltext_linktorsrc
identifier ISSN: 1530-1605
ispartof 2010 43rd Hawaii International Conference on System Sciences, 2010, p.1-10
issn 1530-1605
2572-6862
language eng
recordid cdi_ieee_primary_5428291
source IEEE Xplore All Conference Series
subjects Educational technology
Electronic commerce
Employment
Government
Hurricanes
Law
Legal factors
Medical services
Software libraries
Web and internet services
title eGovernment Services Use and Impact through Public Libraries: Preliminary Findings from a National Study of Public Access Computing in Public Libraries
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-12-29T00%3A34%3A31IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-ieee_CHZPO&rft_val_fmt=info:ofi/fmt:kev:mtx:book&rft.genre=proceeding&rft.atitle=eGovernment%20Services%20Use%20and%20Impact%20through%20Public%20Libraries:%20Preliminary%20Findings%20from%20a%20National%20Study%20of%20Public%20Access%20Computing%20in%20Public%20Libraries&rft.btitle=2010%2043rd%20Hawaii%20International%20Conference%20on%20System%20Sciences&rft.au=Fisher,%20K.E.&rft.date=2010-01&rft.spage=1&rft.epage=10&rft.pages=1-10&rft.issn=1530-1605&rft.eissn=2572-6862&rft.isbn=9781424455096&rft.isbn_list=142445509X&rft_id=info:doi/10.1109/HICSS.2010.451&rft.eisbn=1424455103&rft.eisbn_list=9781424455102&rft_dat=%3Cieee_CHZPO%3E5428291%3C/ieee_CHZPO%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-c135t-37480c8f061e1b0ceb3e881c67c81dbe38b34e5389bf8899165e3c7ab839faaf3%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_id=info:pmid/&rft_ieee_id=5428291&rfr_iscdi=true