Simulating and optimizing a core business process in a sales company

The aim of this research is to design a better and more efficient process of sale and delivery of a specific product in a sales company in Split, Croatia. For this purpose, a model based on the current performance of this core process (AS-IS model), will be shown. The goal is to establish such a bus...

Full description

Saved in:
Bibliographic Details
Main Authors: Ninčević, Ivana, Jadrić, Mario, Garača, Zeljko
Format: Conference Proceeding
Language:English
Subjects:
Analytical models
Companies
Costs
Design optimization
Discrete event simulation
Environmental economics
Information analysis
Marketing and sales
Telephony
Throughput
Online Access:Request full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The aim of this research is to design a better and more efficient process of sale and delivery of a specific product in a sales company in Split, Croatia. For this purpose, a model based on the current performance of this core process (AS-IS model), will be shown. The goal is to establish such a business process where there would be no queuing and where the resources are used efficiently. Eliminating these problems would then reduce operational costs. The optimization and simulation of the process seeked to find an optimal (TO-BE) solution. The processes are modeled in ARIS Business Arhitect 7.0 while optimization is done with OptQuest from simulation tool Arena 7.0.