A framework for logistics service innovation based on service science

Service science has received increasing attention from scholars and practitioners in recent years. This paper introduces a framework of service science as innovative approach in logistics service. The framework is designed to analyze the logistics service process at three layers: strategic layer, sy...

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Bibliographic Details
Main Authors: Ting Yuan, Er-shi Qi
Format: Conference Proceeding
Language:English
Subjects:
Logistics
logistics integration
logistics service
service innovation
service science
Technological innovation
Online Access:Request full text
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Summary:Service science has received increasing attention from scholars and practitioners in recent years. This paper introduces a framework of service science as innovative approach in logistics service. The framework is designed to analyze the logistics service process at three layers: strategic layer, systematic layer and support layer. Logistics integration platform is adopted and developed as an innovative service delivery system in this framework aligned with the analysis of the process innovation.
DOI:10.1109/ICIEEM.2010.5646089