A relationship between the quality attributes and the trust in financial services information systems

Scholars in many disciplines have examined the importance of building various forms of trust in the systems. We found it particularly important for the Financial Services Information Systems (FSIS) to design and build in the trust from very beginning. Trust plays an important role as it has a positi...

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Bibliographic Details
Main Authors: Weng Tat Chan, Ying Fengwei
Format: Conference Proceeding
Language:English
Subjects:
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Financial Services Information Systems (FSIS)
Fuzzy sets
Information systems
Intuitionistic Fuzzy Sets (IFS)
Organizations
Quality Attribues
Security
Trust
Usability
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Summary:Scholars in many disciplines have examined the importance of building various forms of trust in the systems. We found it particularly important for the Financial Services Information Systems (FSIS) to design and build in the trust from very beginning. Trust plays an important role as it has a positive effect on customer satisfaction and leads to a higher level of customer loyalty. This paper reports on our initial attempts at identifying and prioritizing the quality attributes of a FSIS for the purpose of developing the trust in the system and make informed trade-off decisions among the quality attributes by the developers. The use of Intuitionistic Fuzzy Sets (TFS) has been found to be useful as trust and quality attributes are abstract concepts whose relationship and interaction defy precise definition.
ISSN:2159-3442
2159-3450
DOI:10.1109/TENCON.2010.5686428