E-Banking: What is in prospects' mind?

E-Banking is an online financial service that provides several benefits either to the provider or to their users. However, results from survey and research show that the number of e-banking users is still low in Indonesia. Because of this reason, this research was done to find out prospect perceptio...

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Bibliographic Details
Main Authors: Pasharibu, Y., Ihalauw, J. J. O. I.
Format: Conference Proceeding
Language:English
Subjects:
Banking
Business
E-Banking
Economics
Educational institutions
Internet
Internet Banking Services
Media
Online banking
Relational Benefits
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Summary:E-Banking is an online financial service that provides several benefits either to the provider or to their users. However, results from survey and research show that the number of e-banking users is still low in Indonesia. Because of this reason, this research was done to find out prospect perception about kinds of relational benefits in e-banking. The findings of this research, that was analyzed using descriptive statistics method, showed that e-banking prospects have good perception about confidence benefits and special treatment benefits in e-banking. However, they had neutral opinion about social benefits in e-banking transaction. Based on the findings, a set of propositions forming a model is proposed for further research.
DOI:10.1109/ICMIT.2012.6225826