User acceptance of eGovernment: Integrating risk and trust dimensions with UTAUT model

Studies suggest that there are factors that affects citizens' behavioural intention and adoption behaviour towards the use of government e-services. Low patronage of eGovernment has become an issue in developing nations. Therefore, this paper proposes an integration of trust dimensions and risk...

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Bibliographic Details
Main Authors: Taiwo, A. A., Mahmood, A. K., Downe, A. G.
Format: Conference Proceeding
Language:English
Subjects:
Bismuth
Computers
Government
persuasive technology
Psychology
Reliability
Risk
SEM
Silicon
Trust
UTAUT
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Summary:Studies suggest that there are factors that affects citizens' behavioural intention and adoption behaviour towards the use of government e-services. Low patronage of eGovernment has become an issue in developing nations. Therefore, this paper proposes an integration of trust dimensions and risk taken propensity to the UTAUT model. We tested the model on 101 university students in Malaysia. The survey instrument items were carefully selected from previously validated constructs. Structural equation modeling (SEM) was used to examine the relationship between the constructs. The study showed that Performance Expectation, Peer Influence, Trust belief and Risk taken propensity are significant in predicting behavioural intention to adopt e-government. Furthermore, implications for practice and further research were also discussed.
DOI:10.1109/ICCISci.2012.6297222