An Approach to Improve the Empathy of Text Interactions in Collaborative Systems

In general, research on the effects of computer-mediation on collaborative work has concentrated mainly on social-psychological factors such as deindividuation, attitude polarization, social presence and politeness tactics. A new approach for that is the use of NeuroLinguistic theory to determine wh...

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Bibliographic Details
Main Authors: Junior, Methanias Colaco, de Souza, Janisson Gois, Goncalves, Carlos Alberto
Format: Conference Proceeding
Language:English
Subjects:
Collaboration
Computer mediated communication
Education
Image resolution
Psychological Patterns
Psychology
Software
Text Mining
Visualization
Online Access:Request full text
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Summary:In general, research on the effects of computer-mediation on collaborative work has concentrated mainly on social-psychological factors such as deindividuation, attitude polarization, social presence and politeness tactics. A new approach for that is the use of NeuroLinguistic theory to determine what is the Preferred Representational cognitive System (PRS) of collaborators. Internal mental processes such as problem solving, memory, and language consist of visual, auditory and kinesthetic representations. An important question on this matter is: Classify the representation most used (PRS) on moment of the text interactions can increase empathy? This position paper presents a psychometrically-based neurolinguistic proposal to enhance the empathy in the Computer-Mediated Communication.
ISSN:2326-2826
DOI:10.1109/SBSC.2012.17