Identifying Knowledge Brokers and Their Role in Enterprise Research through Social Media

Information searches based on expert-seeking technology can prove time-consuming or unsuccessful if search terms do not turn up extrinsic identifiers in profiles and saved documents. In many such cases, knowledge brokers function as "humans in the loop," providing intrinsic enterprise know...

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Bibliographic Details
Published in:Computer (Long Beach, Calif.) Calif.), 2014-03, Vol.47 (3), p.26-31
Main Authors: Zhe Xu, Ramanathan, Jay, Ramnath, Rajiv
Format: Article
Language:English
Subjects:
CIS
Collaboration
collaborative information retrieval
collaborative information search
collaborative information seeking
Digital media
enterprise information search
expert-seeking technology
Human
human computation
human in the loop
Information retrieval
Information systems
Knowledge
knowledge brokers
Knowledge discovery
Knowledge engineering
knowledge management
Mathematical analysis
Mathematical models
Media
mediated information search
Message systems
Problem-solving
Searches
Searching
Social network services
Social networks
structural holes
Systems design
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Summary:Information searches based on expert-seeking technology can prove time-consuming or unsuccessful if search terms do not turn up extrinsic identifiers in profiles and saved documents. In many such cases, knowledge brokers function as "humans in the loop," providing intrinsic enterprise knowledge to mediate between information seekers and expert sources-a fact that future collaborative information-seeking system designs should take into account.
ISSN:0018-9162
1558-0814
DOI:10.1109/MC.2014.61