Integrated web and telephone service creation

We describe a system for creating, maintaining, and analyzing interactive services that require access from multiple devices. The system augments the infrastructure of the World Wide Web with Mawl, an application-oriented language for specifying form-based services in a device-independent manner, an...

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Bibliographic Details
Published in:Bell Labs technical journal 1997, Vol.2 (1), p.19-35
Main Authors: Atkins, David L., Ball, Thomas, Baran, Thomas R., Benedikt, Michael A., Cox, Kenneth C., Ladd, David A., Mataga, Peter A., Puchol, Carlos, Ramming, J. Christopher, Rehor, Kenneth G., Tuckey, Curtis
Format: Article
Language:English
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Summary:We describe a system for creating, maintaining, and analyzing interactive services that require access from multiple devices. The system augments the infrastructure of the World Wide Web with Mawl, an application-oriented language for specifying form-based services in a device-independent manner, and TelePortal, a software/hardware platform that enables telephone access to Web content via standard interactive voice response (IVR) platforms. Service creators link service logic and presentation with templates written in an extension of the HyperText Markup Language (HTML). HTML is extended with marks for dynamic content (Meta-HTML) and with marks specific to a user interface or access device. Documents to be interpreted by TelePortal are written in the Phone Markup Language (PML). Together, Mawl and TelePortal provide a new way to create integrated services, as well as IVR services. The ability to develop such services in a single environment appears to be unique.
ISSN:1089-7089
1538-7305
DOI:10.1002/bltj.2029