Mobile Business Process Personalization for End Users

Many specified business needs in enterprise context cannot be effectively satisfied using current business process technology.This phenomenon is called the ＂long tail＂ of business processes.In addition,more and more business applications need to be accessed from mobile devices such as smartphones by...

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Bibliographic Details
Published in:China communications 2015-12, Vol.12 (12), p.1-12
Main Authors: Xue, Sida, Wu, Budan, Cheng, Bo, Qiao, Xiuquan, Chen, Junliang
Format: Article
Language:English
Subjects:
business process model
Context
end-user development
enterprise mashups
Maintenance engineering
Mobile communication
mobile service creation
Smart phones
业务流程
业务需求
个性化
应用程序
智能手机
最终用户
移动环境
终端用户
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Summary:Many specified business needs in enterprise context cannot be effectively satisfied using current business process technology.This phenomenon is called the ＂long tail＂ of business processes.In addition,more and more business applications need to be accessed from mobile devices such as smartphones by enterprise end users.This paper attempts to solve both two challenges above.A lightweight event-driven process model is proposed aiming at satisfying the spontaneous business needs in enterprise.And we design an innovative wizard,which works like a tutorial,guiding end users in creating this lightweight process model.Moreover,end users are allowed to interact with the process created by themselves on smartphones.Finally,the usability of our approach was evaluated on a small set of users in a real business scenario.The results show that end users can effectively build their personalized business processes using our approach and interact with them in mobile environment.
ISSN:1673-5447
DOI:10.1109/CC.2015.7385516