Optimizing Business Processes Compliance Using an Evolvable Risk-Based Approach

• Main Authors: Guerreiro, Sergio, Marques, Rui Pedro, Gaaloul, Khaled
• Format: Conference Proceeding
• Language: English
• Subjects: Business; Business transaction; Control; Control systems; Control theory; Electronic mail; Feedback; Feedback control; Feedforward; Monitoring; Ontologies; Organizations; Production; Repositories; Risk; Risk management; Run time (computers)
• ISSN: 1530-1605; 2572-6862; 1530-1605
• DOI: 10.1109/HICSS.2016.699

In a process-based organization, while actors perform their actions, multiple business transactions instances are running concurrently. Due to this raising complexity, during the business operation many risks may manifest when comparing the prescribed business transactions with its instances. The manifestation of a risk is a non-conformance behavior during the execution of transactions. Some risks are negative and should be avoided (or even revoked), while others are positive and could be incorporated in an evolvable risk pattern repository. By evolvable we mean the control systems' ability to accommodate, at run-time, new business transactions models and risks patterns. This paper conceptualizes a fine-grained approach to control the execution of business transaction and presents an instantiation of the concepts in a functional architecture, which may be applied to any enterprise information system (e.g. ERP). The conceptualization covers the existing concepts and relationships for feedforward and feedback control schemas. The instantiation shows how to implement both control schemas and describes the functional components required. Further, our approach is illustrated via a case study encompassing three enterprises in a simulated environment. Finally, a comparative discussion identifies the benefits of enforcing feedforward and feedback control schemas as a solution to guarantee the compliance of business processes execution.