A decision model for effective resource allocation: a case study within the Dutch internal revenue service

This paper is concerned with the evaluation and improvement of resource allocation. As a result of the dynamic environment in which organizations have to survive, resources have to be reallocated frequently in order to maintain organizational performance. In this paper we present a case study which...

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Bibliographic Details
Main Authors: Lohman, F.A.B., Bots, P.W.G., Sol, H.G.
Format: Conference Proceeding
Language:English
Subjects:
Computer aided software engineering
Decision support systems
Organizational aspects
Resource management
Online Access:Request full text
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Summary:This paper is concerned with the evaluation and improvement of resource allocation. As a result of the dynamic environment in which organizations have to survive, resources have to be reallocated frequently in order to maintain organizational performance. In this paper we present a case study which was conducted at the Dutch Internal Revenue Service. The purpose of this case study was to find out to what extent a decision model could be developed to support their allocation problems. The analysis resulted in a prescriptive model to evaluate effort dedicated to tax audits, and to estimate the probability of increased tax revenues as a result of different resource allocation schemes.
DOI:10.1109/HICSS.1999.772720