E-SBOT: A Soft Service Robot for User-Centric Smart Service Delivery

In order to improve the user oriented service delivery, we present a soft service robot, e-SBOT. It plays the "bridge" role between a user and massive external services. By sensing explicit and implicit intentions and demands of a user, it helps find appropriate services and construct coar...

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Bibliographic Details
Main Authors: Xu, Xiaofei, Wang, Zhongjie, Tu, Zhiying, Chu, Dianhui, Ye, Yuming
Format: Conference Proceeding
Language:English
Subjects:
Cognition
Computer architecture
personalized user demands
Planning
Robot sensing systems
service network
Service robots
Software
software service robots
Virtual Personal Assistant (VPA)
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Summary:In order to improve the user oriented service delivery, we present a soft service robot, e-SBOT. It plays the "bridge" role between a user and massive external services. By sensing explicit and implicit intentions and demands of a user, it helps find appropriate services and construct coarse-grained service solutions. Both global and personal knowledge graph are utilized to for intention reasoning and service solution planning. Sensors are designed for the dynamic changes of external services and resources. By e-SBOT, the cognition of a user could be amplified to a large extent. This paper gives a brief introduction to e-SBOT's technical challenges, architecture design, and key theoretical problems.
ISSN:2642-939X
DOI:10.1109/SERVICES.2019.00100