Enabling user access to increasingly complex systems via Kano analysis

Systems are getting increasingly complicated based on the increased functionalities demanded by users. The result of this growing complexity has been a correspondingly high challenge for users operating their own systems. At first glance, the obvious solution to this issue may appear to be system si...

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Bibliographic Details
Published in:IEEE potentials 2023-01, Vol.42 (1), p.15-20
Main Author: Khan, Akbar R.
Format: Article
Language:English
Subjects:
Complex systems
Complexity
Complexity theory
Performance evaluation
User experience
Citations: Items that this one cites
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Summary:Systems are getting increasingly complicated based on the increased functionalities demanded by users. The result of this growing complexity has been a correspondingly high challenge for users operating their own systems. At first glance, the obvious solution to this issue may appear to be system simplification and a parallel reduction in operational capability, but this option is not viable because of the increasingly difficult operational environment.
ISSN:0278-6648
1558-1772
DOI:10.1109/MPOT.2015.2423071