A Conceptual Development of Process and Outcome User Satisfaction

Integrating 3 prominent organizational behavior theories of motivation (equity, expectancy and needs) with concepts of information systems success, this paper develops a broad conceptual foundation from which to view and understand user satisfaction in information systems. This integration attempts...

Full description

Saved in:
Bibliographic Details
Published in:Information resources management journal 1998-04, Vol.11 (2), p.37-43
Main Authors: Kasper, George M, Woodroof, Jonathan B
Format: Article
Language:English
Subjects:
Computer applications
User satisfaction
Citations: Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Integrating 3 prominent organizational behavior theories of motivation (equity, expectancy and needs) with concepts of information systems success, this paper develops a broad conceptual foundation from which to view and understand user satisfaction in information systems. This integration attempts to clarify many of the diverse dimensions of user satisfaction and examines the notions of process and outcome satisfaction and dissatisfaction in information systems.
ISSN:1040-1628
1533-7979
DOI:10.4018/irmj.1998040104