Trust types, distrust, and performance outcomes in small business relationships: the pharmacy-drug warehouse case

This study attempts to investigate the linkage among trust types, distrust, and relationship performance outcomes in the context of long-term supply agreement-type alliances between small business dyads. The results suggest a significant positive relationship among goodwill trust and risk-taking ten...

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Bibliographic Details
Published in:The Service industries journal 2011-01, Vol.31 (2), p.287-309
Main Authors: Şengün, Ayşe Elif, Wasti, S. Nazlı
Format: Article
Language:English
Subjects:
Conflict resolution
Cooperation
Correlation analysis
goodwill
Risk assessment
Small business
Studies
transaction costs
Trust
Warehouses
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Summary:This study attempts to investigate the linkage among trust types, distrust, and relationship performance outcomes in the context of long-term supply agreement-type alliances between small business dyads. The results suggest a significant positive relationship among goodwill trust and risk-taking tendency, cooperation, satisfaction, and conflict resolution and a negative relationship between goodwill trust and transaction costs. Competence trust is found to have a positive relationship with cooperation, conflict resolution, and satisfaction and a negative relationship with transaction costs. However, no significant relationship is found between competence trust and risk-taking tendency. Distrust, on the other hand, is found to have a negative relationship with cooperation, satisfaction, and conflict resolution and a significant positive relationship with transaction costs with no effect on risk-taking tendency.
ISSN:0264-2069
1743-9507
DOI:10.1080/02642060902759137