Understanding determinants of enterprise system adoption success: lessons learned from full-scope projects in manufacturing companies

The main goal of this study is to understand the determinants of enterprise system (ES) adoption success in the case of projects implementing the full scope of a system, i.e. those where ES covers the most important business processes of the company. Determinants are understood as issues which have...

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Bibliographic Details
Published in:Production planning & control 2010-12, Vol.21 (8), p.736-750
Main Author: Soja, Piotr
Format: Article
Language:English
Subjects:
adoption
Business
Cooperation
Determinants
Discriminant analysis
enterprise system
Factor analysis
full-scope implementation
Information systems
Mathematical models
Production planning
Regression
Regression analysis
Studies
Success
success determinants
success factors
Suppliers
System reliability
Technology adoption
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Summary:The main goal of this study is to understand the determinants of enterprise system (ES) adoption success in the case of projects implementing the full scope of a system, i.e. those where ES covers the most important business processes of the company. Determinants are understood as issues which have an influence on ES adoption success. This article draws from the experience of 35 ES adopters implementing multiple system modules mostly in manufacturing companies. Using a success factors model covering a wide range of potential success determinants, this study extracts the most significant factors influencing full-scope implementation projects. Employing factor analysis and multiple regression techniques, the results of this article suggest that the main determinants of full-scope ES adoption success are connected with the project team's involvement and empowerment, as well as with system reliability and cooperation with the system supplier. The article concludes with implications and directions for future research.
ISSN:0953-7287
1366-5871
DOI:10.1080/09537281003601597