Beyond the Rhetoric: A framework for evaluating improvements to the student experience

A framework is described to assist institutions in evaluating the extent to which activities described as "quality improvements" or "quality enhancements" are likely to directly improve the student experience. The framework classifies ways of improving the student experience into...

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Bibliographic Details
Published in:Tertiary education and management 2009-09, Vol.15 (3), p.193-207
Main Authors: Baird, Jeanette, Gordon, George
Format: Article
Language:English
Subjects:
Administration
Australia
Case Studies
Doctoral programs
Education
Educational Improvement
Educational Quality
Evaluation Methods
Foreign Countries
Graduate study
Higher education
Improvement Programs
International and Comparative Education
International education
Management
Organization and Leadership
Political Science
Postsecondary education
Program Descriptions
Program Effectiveness
Program Evaluation
Quality Control
Quality improvement
Quality management
Risk Management
Scotland
Student Experience
Student Improvement
University students
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Summary:A framework is described to assist institutions in evaluating the extent to which activities described as "quality improvements" or "quality enhancements" are likely to directly improve the student experience. The framework classifies ways of improving the student experience into "coaching improvements", "umpiring improvements", and "facilities improvements", while also considering the location of improvements along a "risk avoidance-quality assurance-quality enhancement" continuum. The utility of this framework is explored through case studies of sector-wide initiatives in Scotland and Australia. If used to stimulate internal discussion, the framework can help institutions to better balance their efforts to improve the student experience.
ISSN:1358-3883
1573-1936
DOI:10.1080/13583880903072976