The information systems content of the Baldrige and EFQM Models

This paper focuses on the information systems content of both the Baldrige and EFQM excellence models. The content of both models was analysed to create an instrument that will enable a small firm to carry out an assessment of its information systems function. The analysis identified six questions f...

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Bibliographic Details
Published in:Total quality management & business excellence 2005-10, Vol.16 (8-9), p.1001-1008
Main Author: Cragg, Paul B.
Format: Article
Language:English
Subjects:
Alliances
Baldrige
EFQM
Information systems
self-assessment
Small business
small firms
Studies
Total quality
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Summary:This paper focuses on the information systems content of both the Baldrige and EFQM excellence models. The content of both models was analysed to create an instrument that will enable a small firm to carry out an assessment of its information systems function. The analysis identified six questions from the EFQM excellence model that could help managers of small firms assess their information systems. Although the six questions are a subset of the EFQM model, they should be validated empirically for their new purpose.
ISSN:1478-3363
1478-3371
DOI:10.1080/14783360500163193