Using ITS to Create an Insurance Industry Application: A Joint Case Study

In a joint case study, IBM and Continental Insurance evaluated the use of a new software development environment (called ITS) to implement a portion of an important Continental Insurance underwriting application. IBM and Continental's data-processing management jointly concluded that ITS (a) is...

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Bibliographic Details
Published in:Human-computer interaction 1993, Vol.8 (4), p.311-336
Main Authors: Boies, Stephen J., Ukelson, Jacob P., Gould, John D., Anderson, David, Babecki, Matt, Clifford, Jerry
Format: Article
Language:English
Subjects:
Case Studies
Commercial Applications
Computer applications
Computer Software Development
Data Processing
Electronic Records
Empirical Case Study
Guidelines
IBM Corporation
Insurance
Insurance Companies
Interface Analysis
Underwriters (Insurance)
User interface
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Summary:In a joint case study, IBM and Continental Insurance evaluated the use of a new software development environment (called ITS) to implement a portion of an important Continental Insurance underwriting application. IBM and Continental's data-processing management jointly concluded that ITS (a) is fairly easy to learn and use; (b) substantially reduces application development time; (c) is capable of doing a range of Continental applications; and (d) produces applications that are easier to maintain over the years as usage patterns, insurance laws, and evolving technology require that these applications be changed.
ISSN:0737-0024
1532-7051
DOI:10.1207/s15327051hci0804_1