Assessment of the effectiveness of maintenance management systems in delivering quality maintenance services in higher institutions

The study assessed the effectiveness of maintenance and management systems in delivering quality maintenance services in higher institutions of learning with specific focus on the University of Lagos. There is the need for effectiveness in the management of educational buildings, facilities and supp...

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Bibliographic Details
Published in:Journal of physics. Conference series 2019-08, Vol.1299 (1), p.12015
Main Authors: Oluwatobi, A.O., Alli-Johnson, V.A., Ayedun, C.A., Akinjare, O.A.
Format: Article
Language:English
Subjects:
Colleges & universities
Maintenance
Maintenance management
Management systems
Physical planning
Physics
Questionnaires
Service Delivery
System effectiveness
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Summary:The study assessed the effectiveness of maintenance and management systems in delivering quality maintenance services in higher institutions of learning with specific focus on the University of Lagos. There is the need for effectiveness in the management of educational buildings, facilities and supporting services. Self-structured questionnaires were administered to one hundred and ninety-one questionnaires (191) resident students of the University of Lagos, and three (3) to the maintenance executives of the Works and Physical Planning Department of the University of Lagos, with response rates of 71.73% and 100% respectively. Data collected where analysed using a combination of the Mean ranking and T-Test. Findings revealed a general dissatisfaction with the service quality delivered as the maintenance management system was not adjudged to be as effective as expected as various obstacles and factors influence the acceptable standard and quality of maintenance. The study recommended that the maintenance management team should improve on the effectiveness of their service delivery, by improving the rate of responsiveness of the maintenance staff through thorough training of skill and technical know-how.
ISSN:1742-6588
1742-6596
DOI:10.1088/1742-6596/1299/1/012015