Development of Knowledge Management System for Determining Organizational Performances, Total Quality Management, And Culture

Free market stipulated organizations to improve quality and competitiveness. To achieve this improvement, companies had to implement Total Quality Management so that the vision and mission of companies as one of the main competing factors in the free market were achieved. Many companies had problems...

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Bibliographic Details
Published in:Journal of physics. Conference series 2020-04, Vol.1529 (2), p.22063
Main Authors: Abdul Aziz, RZ, Maria, Delli, Laila, Siti Nur, Azima, Muhammad Fauzan
Format: Article
Language:English
Subjects:
Competition
Corporate culture
Free markets
Knowledge management
Knowledge Management System
Markets
MSMEs
Organizational aspects
Organizational Culture
Organizational Performance
Quality management
Software
Total quality
Total Quality Management
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Summary:Free market stipulated organizations to improve quality and competitiveness. To achieve this improvement, companies had to implement Total Quality Management so that the vision and mission of companies as one of the main competing factors in the free market were achieved. Many companies had problems in measuring and implementing the organizational performance and Total Quality Management because it needed enough budgets so that a system was needed to measure this organizational performance. The objective of this study was (1) to measure the organizational performance, (2) to measure the implementation of Total Quality Management, and (3) to measure the organizational culture by using Knowledge Management System (KMS)-based approach at Micro, Small & Medium Enterprises (MSMEs). The advantage of this study was to provide the best recommendations for companies. To develop this system, the writers conducted surveys to several MSMEs, invited experts and practitioners to acquire the knowledge, and carried out the literature study to obtain the recommendation about the best organizational culture at MSMEs. This study developed software used to measure the organizational performance, Total Quality Management, and organizational culture is seen from the Knowledge Management System (KMS) principles. The developed software had been examined to several companies and MSMEs with a very high level of accuracy in giving a recommendation.
ISSN:1742-6588
1742-6596
DOI:10.1088/1742-6596/1529/2/022063