The impact of digitalization on the client-oriented approach in the provision of public services to business entities

The development of a client-oriented approach in the provision of public services in the Russian Federation is an urgent task in modern conditions. The availability of public services, the quality of their provision forms an idea of the quality of life of the population in the state as a whole. The...

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Bibliographic Details
Published in:IOP conference series. Materials Science and Engineering 2020-09, Vol.940 (1), p.12061
Main Authors: Nyashenko, Svetlana, Zvereva, Anna, Golubtsova, Ekaterina, Ivanov, Gennady
Format: Article
Language:English
Subjects:
citizen-government interaction
digitalization
Digitization
E-government
public service
Public services
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Summary:The development of a client-oriented approach in the provision of public services in the Russian Federation is an urgent task in modern conditions. The availability of public services, the quality of their provision forms an idea of the quality of life of the population in the state as a whole. The quality of public services is one of the generalizing characteristics and an important indicator of the activities of Federal and municipal Executive authorities. On the one hand, the activities of Federal and municipal Executive bodies providing public services do not aim to make a profit. Such organizations provide public services to the population, some of them are implemented on a reimbursable basis. The term "effectiveness of public services" should be considered primarily in view of its social purpose, which is directly related to the satisfaction of recipients of public services.
ISSN:1757-8981
1757-899X
1757-899X
DOI:10.1088/1757-899X/940/1/012061