Practice and implementation of selfassessment

Selfassessment based on TQM criteria frameworks has become a widespread management tool. Apart from the Malcolm Baldrige National Quality Award in the USA, the European Model for Business Excellence has become the most important framework of this kind for Europe. This article first reflects on how s...

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Bibliographic Details
Published in:The international journal of quality science 1998-06, Vol.3 (2), p.147-170
Main Authors: Zink, K.J., Schmidt, A.
Format: Article
Language:English
Subjects:
European Foundation for Quality Management Award
Implementation
Methods
Selfassessment
Online Access:Get full text
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Summary:Selfassessment based on TQM criteria frameworks has become a widespread management tool. Apart from the Malcolm Baldrige National Quality Award in the USA, the European Model for Business Excellence has become the most important framework of this kind for Europe. This article first reflects on how selfassessment basically fits into a total quality management context. It will be shown, that an integration with corporate planning is inevitable to guarantee the success of selfassessment in the long run. Most emphasis is placed on different approaches to selfassessment in a combination of case study evidence and literature review. The approaches include the assessment model of the European Foundation for Quality Management, a workshop approach, a pro forma approach and the socalled peer involvement approach to selfassessment. The presentation of these approaches is enhanced by the personal experiences of the authors from some 40 selfassessments they have coached.
ISSN:1359-8538
DOI:10.1108/13598539810211969