A TQM Study Integrating the ImportancePerformance and IntraOrganization Impact Analyses

This study demonstrates the value of employing a TQM perspective in institutions of higher education. Using data collected from a MidAtlantic university,ImportancePerformance Analysis and IntraOrganizational Impact Analysis are introduced. An integration of the results of the two analyses identifies...

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Bibliographic Details
Published in:American journal of business 1994-04, Vol.9 (1), p.17-24
Main Authors: Quazi, Hesan A., Dolinsky, Arthur L., Twomey, Daniel F.
Format: Article
Language:English
Subjects:
Higher education institutions
ImportancePerformance Analysis
IntraOrganizational Impact Analysis
Total quality management
TQM
Online Access:Get full text
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Summary:This study demonstrates the value of employing a TQM perspective in institutions of higher education. Using data collected from a MidAtlantic university,ImportancePerformance Analysis and IntraOrganizational Impact Analysis are introduced. An integration of the results of the two analyses identifies those areas within the university where cooperative arrangements are necessary to achieve improved performance and customer satisfaction.
ISSN:1935-5181
DOI:10.1108/19355181199400001