Establishment and application of performance measure indicators for universities

Purpose - To promote university education quality, performance measure indicators (PMIs) must be established. These indicators ensure the maintenance of university operating standards, encourage individual universities to work on inadequacies, and promote university competitiveness. The purpose of t...

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Bibliographic Details
Published in:TQM journal 2009-04, Vol.21 (3), p.220-235
Main Authors: Chen, Shun-Hsing, Wang, Hui-Hua, Yang, King-Jang
Format: Article
Language:English
Subjects:
Balanced Scorecard
Business metrics
Colleges & universities
Delphi method
Higher education
Learning
Nonprofit organizations
Performance evaluation
Performance management
Performance measures
Students
Studies
Total quality
Universities
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Summary:Purpose - To promote university education quality, performance measure indicators (PMIs) must be established. These indicators ensure the maintenance of university operating standards, encourage individual universities to work on inadequacies, and promote university competitiveness. The purpose of this paper is to address this issue.Design methodology approach - A literature analysis was conducted and European, American and Taiwanese education evaluation indicators were used to develop the PMIs. Data were collected from the following sources: US-MBNAQ; US News & World Report; two renowned US education journals; UK University Committee Reports; UK-CVCP UGC; three renowned UK education evaluation newspapers, opinions from the Ministry of Education and submissions from scholars in Australia and Taiwan. A total of 13 scholars were invited to participate in the literature review and analysis, which employed Delphi methods.Findings - These indicators included 18 measurement dimensions, and 78 PMIs were developed. Applying these PMIs resulted in the creation of key performance indicators and a balanced scorecard (BSC) of performance measures. In addition, BSC represented a self-evaluation performance indicator that universities could use to achieve the objective of performance management.Originality value - The PMI by means of their integration into the BSC, allow management by objectives, a method to build the performance of each department and organization.
ISSN:1754-2731
1754-274X
DOI:10.1108/17542730910953004