An examination of quality performance at different levels in a connected supply chain a preliminary case study

This paper is a preliminary case study that examines a connected supply chain. The chain studied consists of the North American Appliance Division of the Whirlpool Corporation, the Stanley Engineered Components SEC division of Stanley Works, Inc. and SECs suppliers. Specifically the paper examines t...

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Bibliographic Details
Published in:Integrated Manufacturing Systems 2001, Vol.12 (2), p.126-133
Main Authors: Mangiameli, Paul, Roethlein, Christopher J.
Format: Report
Language:English
Subjects:
Quality
Supply chain
USA
Online Access:Get full text
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Summary:This paper is a preliminary case study that examines a connected supply chain. The chain studied consists of the North American Appliance Division of the Whirlpool Corporation, the Stanley Engineered Components SEC division of Stanley Works, Inc. and SECs suppliers. Specifically the paper examines the two related questions first, are there differences in quality definitions between levels of a supply chain Second, does the higher level entity in the supply chain understand the quality requirements imposed on their suppliers Examined and written from the point of view of SEC the middle of the chain, the paper concludes that the definitions and implementation of these definitions differ markedly at each level. Lack of understanding about the effects of quality requirements between levels also prevails. The case also examines why these results occurred.
ISSN:0957-6061
DOI:10.1108/09576060110361564