Monitoring performance in a community mental health centre

Reports on a threemonth period of evaluation of changes in the perceived life stress, coping and strain of 60 consecutive new attenders at a community mental health centre, which served to monitor performance. Emphasizes the need to incorporate good measurement into a systematic approach to quality...

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Bibliographic Details
Published in:International Journal of Health Care Quality Assurance 1995, Vol.8 (6), p.38-41
Main Authors: Milne, Derek, Eminson, Simon, Wood, Heather, Hamilton, Lillian, Gibson, Kevin
Format: Report
Language:English
Subjects:
Mental health
National Health Service
Performance measurement
Stress
TQM
Online Access:Get full text
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Summary:Reports on a threemonth period of evaluation of changes in the perceived life stress, coping and strain of 60 consecutive new attenders at a community mental health centre, which served to monitor performance. Emphasizes the need to incorporate good measurement into a systematic approach to quality assurance.
ISSN:0952-6862
DOI:10.1108/09526869510098859