Egovernment adoption architecture and barriers

• Published in: Business process management journal 2005-10, Vol.11 (5), p.589-611
• Main Authors: Ebrahim, Zakareya, Irani, Zahir
• Format: Article
• Language: English
• Subjects: Computer applications; Government data processing; Public sector organizations
• ISSN: 1463-7154
• DOI: 10.1108/14637150510619902

Purpose To provide an integrated architecture framework for egovernment that represents the alignment of IT infrastructure with business process management in public sector organisations and classify the barriers that might complicate the implementation of the proposed architecture framework. The study will help IT practitioners in the public sector learn how to use and manage information technologies to revitalise business processes, improve decisionmaking, and gain a competitive advantage from the adoption of egovernment. The proposed architecture framework for egovernment adoption will reduce confusion surrounding egovernment infrastructure in the public sector through understanding the implementation processes, identifying requirements of information and communications technology tools, highlighting the importance of the organisational management resources and the impact of barriers. Designmethodologyapproach A range of earlier studies have been critically examined and analysed to provide an integrated architecture framework for egovernment adoption that can address and identify the standards, infrastructure components, applications, and technologies for egovernment. The authors have divided the architecture framework into four layers access layer, egovernment layer, ebusiness layer, and infrastructure layer each layer addresses a particular aspect of egovernment architecture. This paper then presents a critical analysis of barriers experienced in public sector organisations, which prevent the successful adoption of egovernment such barriers being presented in a taxonomy. Findings Defined organisational and technological requirements that will be necessary for the adoption of egovernment in public sector organisations through construct an integrated architecture framework for egovernment. The difficulties and barriers that have been experienced in public sector organisations which complicate the implementation process of egovernment have been analysed and then identified and presented in a taxonomy. Originalityvalue The paper provides architecture framework for egovernment adoption that can help to guide IT managers recognise the technological and organisational requirements for egovernment adoption in public sector organisations. The framework can also help the decision makers to set a vision statement and strategic action plan for future direction in the information technology age through identifying key elements and stages for action. The authors al