Developing trust the importance of cognitive flexibility and cooperative contexts

This research investigates relationships between group cognitive makeup, cooperative context, and the development of interpersonal trust. Results show that groups composed of individuals with similar cognitive processes are more trusting and achieve higher levels of performance than heterogeneous gr...

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Bibliographic Details
Published in:Management decision 1998-11, Vol.36 (9), p.561-567
Main Authors: Roy, Matthew H., Dugal, Sanjiv S.
Format: Article
Language:English
Subjects:
Alliances
Flexibility
Interpersonal communications
Outcomes
Trust
Online Access:Get full text
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Summary:This research investigates relationships between group cognitive makeup, cooperative context, and the development of interpersonal trust. Results show that groups composed of individuals with similar cognitive processes are more trusting and achieve higher levels of performance than heterogeneous groups. Outlines the motivation and results of this study. Technological advancements are changing the competitive landscape in most industries. Many organizations are modifying both inter and intraorganizational structures to address the resultant competition. These modifications largely focus on increased small group cooperation. In the execution of these changes managers frequently assume that employees will adapt to new cooperative forms. In the adaptive process, previous research documents the importance of trust for successful cooperation during organizational changes. Recognizes the importance of evaluating and considering two important factors prior to assigning groups to change teams cognitive flexibility and front loading group activities with collaborative decision processes.
ISSN:0025-1747
DOI:10.1108/00251749810239441