Loading…
Customer Care: A Brief Overview
This article gives a brief overview of what customer care is and why it matters in libraries and information units. There is a discussion of the origins of customer care as well as its importance to service organisations generally. The article looks at the various aspects of customer care including...
Saved in:
Published in: | Library review (Glasgow) 1990-06, Vol.39 (6), p.31 |
---|---|
Main Author: | |
Format: | Article |
Language: | English |
Subjects: | |
Citations: | Items that cite this one |
Online Access: | Get full text |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Summary: | This article gives a brief overview of what customer care is and
why it matters in libraries and information units. There is a discussion
of the origins of customer care as well as its importance to service
organisations generally. The article looks at the various aspects of
customer care including the effect of visual appearance, the need to
make the service responsive to customers′ needs and other issues. There
is also a brief discussion of the management and training implications
of customer care. |
---|---|
ISSN: | 0024-2535 1758-793X |
DOI: | 10.1108/00242539010003786 |