Web enabled performance measurement systems

In order to respond proactively to the new emerging challenges, management requires uptodate and accurate information on performance. Such performance measurement systems are still not common because there is not sufficient research focused on management implications of IT enabled performance measur...

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Bibliographic Details
Published in:International Journal of Operations & Production Management 2002, Vol.22 (11), p.1273-1287
Main Authors: Bititci, U.S., Nudurupati, S.S., Turner, T.J., Creighton, S.
Format: Report
Language:English
Subjects:
Business culture
Flexibility
Information technology
Internet
Performance measurement
Online Access:Get full text
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Summary:In order to respond proactively to the new emerging challenges, management requires uptodate and accurate information on performance. Such performance measurement systems are still not common because there is not sufficient research focused on management implications of IT enabled performance measurement systems. This paper presents an empirical case study where a fully integrated IT enabled performance measurement system was implemented and its management implications studied. The paper concludes, based on a single case study, that if properly implemented, such systems would promote a proactive management style and greater confidence in management decisions.
ISSN:0144-3577
DOI:10.1108/01443570210450310