Measuring efficiency of the hotel and restaurant sector: the case of India

Purpose - The purpose of this research is to provide exploratory insights on measurement of efficiency of the hotel and restaurant companies operating in India.Design methodology approach - This study will use a linear programming-based approach, data envelopment analysis (DEA), to evaluate the effi...

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Published in:International journal of contemporary hospitality management 2007, Vol.19 (5), p.378-387
Main Author: Sanjeev, Gunjan M
Format: Article
Language:English
Subjects:
Catering
Data analysis
Data envelopment analysis
Decision making units
Economic development
Efficiency
Employees
Expenditures
Hospitality industry
Hotel and catering industry
Hotels & motels
India
Linear programming
Mathematical models
Process efficiency
Productivity
Restaurants
Statistical analysis
Studies
Tourism
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container_title International journal of contemporary hospitality management
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creator Sanjeev, Gunjan M
description Purpose - The purpose of this research is to provide exploratory insights on measurement of efficiency of the hotel and restaurant companies operating in India.Design methodology approach - This study will use a linear programming-based approach, data envelopment analysis (DEA), to evaluate the efficiency of hotel and restaurant companies operating in India. DEA is a method of evaluating the relative efficiency of decision-making units (DMUs). In this study the decision-making units are the hotel and restaurant companies. The study further explores if there exists a relationship between the efficiency and size of the hotel and restaurant companies.Findings - The DEA model used in this study assigns efficiency scores to each of the hotel and restaurant companies taken in the sample of 68 companies for the year 2004-2005. The study also explores whether there is a relationship between the efficiency and size of the hotel and restaurant companies.Practical implications - As this study evaluates the efficiency of the hotel and restaurant sector, it separates the most efficient hotel and restaurant companies from the non-efficient ones. The study identifies the top performers in this sector. Also, managers get important insights for their strategic and operational decisions to improve performance.Originality value - There are very few known studies that have measured the efficiency of the hotel and restaurant companies. This study is one of the few exploratory initiatives in the Indian context.
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source ABI/INFORM Global; Emerald:Jisc Collections:Emerald Subject Collections HE and FE 2024-2026:Emerald Premier (reading list)
subjects Catering
Data analysis
Data envelopment analysis
Decision making units
Economic development
Efficiency
Employees
Expenditures
Hospitality industry
Hotel and catering industry
Hotels & motels
India
Linear programming
Mathematical models
Process efficiency
Productivity
Restaurants
Statistical analysis
Studies
Tourism
title Measuring efficiency of the hotel and restaurant sector: the case of India
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