A quality control and improvement system based on the total control methodology TCM

Reviews and evaluates different quality tools that are commonly available in manufacturing and service industries and integrates them into an effective quality control and improvement system based on their characteristics and appropriateness when applying these tools. The study is based on the enhan...

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Bibliographic Details
Published in:The International journal of quality & reliability management 1998-02, Vol.15 (1), p.13-48
Main Authors: Yin Kwok, Ka, Rao Tummala, V.M.
Format: Article
Language:English
Subjects:
Methodology
Quality control
Quality improvement
Online Access:Get full text
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Description
Summary:Reviews and evaluates different quality tools that are commonly available in manufacturing and service industries and integrates them into an effective quality control and improvement system based on their characteristics and appropriateness when applying these tools. The study is based on the enhancement of the basic total control methodology TCM model which was originally developed and implemented by Motorola Semiconductors Hong Kong Ltd MSHKL. During the implementation, several opportunities can be identified in terms of classification methods of quality tools, extent of quality tools covered, and interrelationships among the quality tools. Therefore, a study was carried out to enhance the basic model by integrating over 40 quality tools into a threetiered model in order to make it more comprehensive in terms of application from a practical point of view. Demonstrates the effectiveness achieved after the implementation of the TCM model.
ISSN:0265-671X
DOI:10.1108/02656719810197288