Manager to Manager: Planning for the Unconventional Emergency

In the March 2016 Journal AWWA Inside Insight column, Mike McGuire mentioned the dreaded 3:30 AM telephone call informing a utility manager about an emergency. It’s been my experience that such telephone calls can arrive not just at that dark hour but at 8:00 on a sunny Saturday morning or 3:00 on a...

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Bibliographic Details
Published in:Journal - American Water Works Association 2016-08, Vol.108 (8), p.17-19
Main Author: BERNOSKY, JOSEPH
Format: Article
Language:English
Online Access:Get full text
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Summary:In the March 2016 Journal AWWA Inside Insight column, Mike McGuire mentioned the dreaded 3:30 AM telephone call informing a utility manager about an emergency. It’s been my experience that such telephone calls can arrive not just at that dark hour but at 8:00 on a sunny Saturday morning or 3:00 on a peaceful Sunday afternoon. Emergencies rarely occur at 10:15 on a Tuesday morning when all operations, maintenance, and technical staff are present; it just doesn’t work that way.
ISSN:0003-150X
1551-8833