Towards an e-Government efficiency agenda: the impact of information and communication behaviour on e-Reverse auctions in public sector procurement

The research in this paper explores how the general context and management information and communication behaviour in electronic Reverse Auctions (e-RAs) may impact on organizational efficiency to ensure procurement excellence. There is evidence that e-RAs improve procurement success by achieving co...

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Bibliographic Details
Published in:European journal of information systems 2007-04, Vol.16 (2), p.178-191
Main Authors: Hackney, Ray, Jones, Steve, Lösch, Andrea
Format: Article
Language:English
Subjects:
Auctions
behaviour
Business and Management
Business Information Systems
Communication
Contract negotiations
Cost control
Decision making
E-government
Efficiency
Electronic commerce
Electronic government
Government purchasing
information
Information seeking behavior
Information Systems and Communication Service
Innovation/Technology Management
Local government
Operations Research/Decision Theory
Public sector
Purchasing
reverse
Studies
Suppliers
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Summary:The research in this paper explores how the general context and management information and communication behaviour in electronic Reverse Auctions (e-RAs) may impact on organizational efficiency to ensure procurement excellence. There is evidence that e-RAs improve procurement success by achieving considerable price reductions of externally sourced goods through direct, real-time and transparent competition between suppliers. This paper investigates the conditions for the successful adoption of e-RAs in the U.K. public sector generally and Welsh Unitary Authorities (WUAs) in particular. The research illustrates how e-RAs can support the procurement function and thus, can contribute to organizational efficiency in the context of electronic government (e-Government). A national U.K. survey and an exploratory case analysis in a WUA (Conwy) were undertaken to determine the conditions for the e-RA process. The findings underline the critical importance of the adequate preparation of the e-RA through appropriate information and communication behaviour. Consequently, the paper identifies a set of enabling factors and corresponding guidelines that could be used for the successful adoption of e-RAs in the public sector. The contribution of the research will be of benefit to both academics and practitioners engaged in procurement research and implementation.
ISSN:0960-085X
1476-9344
DOI:10.1057/palgrave.ejis.3000677