TOSS: Telecom Operations Support Systems for Broadband Services

• Published in: Journal of information processing systems 2010, 6(1), 15, pp.1-20
• Main Authors: Yuan-Kai Chen, Chang-Ping Hsu, Chung-Hua Hu, Rong-Syh Lin, Yi-Bing Lin, Jian-Zhi Lyu, Wudy Wu, Heychyi Young
• Format: Article
• Language: English
• Subjects: 컴퓨터학
• ISSN: 1976-913X; 2092-805X
• DOI: 10.3745/JIPS.2010.6.1.001

Due to the convergence of voice, data, and video, today’s telecom operators are facing the complexity of service and network management to offer differentiated value-added services that meet customer expectations. Without the operations support of well-developed Business Support System/Operations Support System (BSS/OSS), it is difficult to timely and effectively provide competitive services upon customer request. In this paper, a suite of NGOSS-based Telecom OSS (TOSS) is developed for the support of fulfillment and assurance operations of telecom services and IT services. Four OSS groups, TOSS-P (intelligent service provisioning), TOSS-N (integrated large-scale network management), TOSS-T (trouble handling and resolution), and TOSS-Q (end-to-end service quality management), are organized and integrated following the standard telecom operation processes (i.e., eTOM). We use IPTV and IP-VPN operation scenarios to show how these OSS groups co-work to support daily business operations with the benefits of cost reduction and revenue acceleration. KCI Citation Count: 0